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Software Maintenance and Support Customers

Customers who are within an active Software Maintenance and Support period have the following options:
Free Support Options

Customers who are not covered by an Active Software Maintenance and Support period have the following options:
Online Trouble Ticket System

Customers can record their support questions on this easy-to-use website where the technical support staff often begin the process of support. Upload images and steps that describe your trouble report. Occasionally, this process leads to phone calls and remote support.
https://tickets.hrdsoftwarellc.com

Peer Support Forums

In these forums, customers help each other and share ideas about learning and expanding your knowledge about Ham Radio Deluxe.
https://forums.hrdsoftwarellc.com

Phone Support with Remote Assistance

Customers can call our technical support staff directly by phone. Often this process opens online trouble tickets to document trouble details and can lead to remote support.

Technical Support Phone Hours

9 AM - 6 PM EST

Mon-Friday

813-434-4650

Frequently Asked Questions (FAQs)

Many questions that our customers contact us about have been asked before. For that reason, we highly recommend that customers try our easy-to-search FAQ database.

https://tickets.hrdsoftwarellc.com/kb

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  • English